Legal
Terms of Service
Effective: 9 November 2026
These terms govern access to YallaPass, a KALA Group event-ticketing and entrance-operations product. By creating or using an organizer account, you agree to these terms and any written organizer agreement that applies to your workspace.
1. The service
YallaPass provides event configuration, guest and ticket management, delivery workflows, downloadable ticket artifacts, reporting, and entrance tools. It does not currently provide a live online payment gateway. A recorded payment status means the organizer confirmed an external payment; it is not confirmation by YallaPass or a bank.
2. Accounts and authority
You must provide accurate information, protect credentials, use only your own account, and promptly remove access that is no longer required. An owner who adds staff confirms that they are authorized to act for the organization and to grant access to the assigned events. You are responsible for activity performed through your account unless caused by a failure within YallaPass’s control.
3. Organizer responsibilities
Organizers are responsible for event accuracy, capacity, venue rules, guest communications, lawful collection of attendee data, permissions and consents, pricing and taxes, external payments, refunds, cancellations, admission policies, and compliance with applicable consumer, event, marketing, and data-protection law. Organizers must not upload unlawful, misleading, infringing, harmful, or unnecessary sensitive data.
4. Tickets and admission
A YallaPass ticket is an admission credential for the event identified on it. It is not proof that an external payment settled unless the organizer confirms that status. Tickets may be cancelled, replaced, or refused according to the organizer’s disclosed policy and applicable law. Guests must protect ticket links and QR codes; the first valid presentation may be admitted and later copies may be reported as duplicates.
5. Platform credits and branding
Pilot limits and ticket credits relate to use of YallaPass and are separate from money collected from attendees. One credit is normally consumed when a new canonical ticket is issued. Resending or rotating a credential does not consume another credit. Cancellation does not automatically restore a credit unless KALA Group records an explicit adjustment. Premium branding applies only while the relevant entitlement is active.
6. Acceptable use
You must not attempt unauthorized access, bypass event assignments or usage limits, scan or test systems without permission, interfere with service operation, reverse engineer protected components, distribute malware, send unlawful messages, scrape guest data, or use the service to discriminate, defraud, harass, or violate another person’s rights.
7. Availability and third parties
We aim to provide a reliable service but do not promise uninterrupted operation. Messaging, wallet, network, browser-camera, and hosting functions may depend on third parties and compatible devices. Development previews are not production wallet passes. Planned maintenance, emergencies, security issues, or third-party failures may temporarily limit features.
8. Intellectual property
YallaPass software, product design, and KALA Group branding remain the property of their respective owners. Organizers retain rights in content they provide and grant KALA Group the limited permission needed to host, format, deliver, and display that content through the service. Organizers confirm they have the rights required for uploaded logos, banners, and text.
9. Suspension, liability, and disputes
Access may be limited or suspended to address security risk, unlawful use, non-payment of platform charges, material breach, or risk to guests or other customers. Liability limitations, warranties, governing law, and dispute forum in a signed organizer agreement take priority. Where no separate agreement applies, mandatory rights under applicable law are not excluded, and neither party is responsible for indirect loss to the extent the law permits.
10. Changes
We may update these terms for legal, security, operational, or product reasons. Material changes will be communicated appropriately. Continued use after the stated effective date constitutes acceptance where permitted by law.
The registered legal entity name, address, privacy contact, governing law, and competent court must be confirmed by KALA Group’s legal counsel before public launch.